FAQ's
Where can I find out about special offers and promotions?
Stay in the loop with our latest specials and promotions by creating an online account and/or subscribing to our email newsletters. Be among the first to discover our latest products and enjoy exclusive offers by joining us on Instagram (@pennyscallandesign) or Facebook (Penny Scallan Design).
How do I become a Penny Scallan retail stockist?
Please contact us today Jennie or Carrie at hello@pennyscallan.com.au or call on 03 5222 18670
How long will my order take to arrive?
We dispatch all orders within 24 hours. There may be a slight delay during our biggest sale periods of the year. Public Holidays are not included in our standard shipping days. We send via Parcel Post as our standard method of postage.
Please see Australia Post Domestic Delivery times here
Please see Australia Post International Delivery times here
What payment methods do you accept?
We accept American Express MasterCard, Visa, Union Pay, Shop Pay, G Pay, PayPal and Afterpay. We also accept Apple Pay when purchasing via your mobile phone.
Can I exchange or refund my item?
If the product you ordered does not meet your expectations or you have changed your mind, we will exchange the product for something of equal value. Extra shipping will be payable to and from the warehouse.
We offer refunds on manufacturing faults - your refund will be initiated once we have received the goods and they have been inspected (typically the same day as received) your refund will be credited back to original method of payment.
We do not offer refunds or exchanges or sale items.
Please contact Jennie or Carrie if you have any further questions or concerns - click on this link and it will open an email for you - hello@pennyscallan.com.au
Do I need to set up an account to order?
Creating an account prior to ordering is not a necessity; however, establishing an account can make life easier in a few ways - you can check on the status of your order simply by logging in. For future purchases, your account allows you to swiftly reorder items from your previous purchases with just a single click.
I have forgotten my password, how can I find out what it is?
Not a problem, simply go to your account in the top right hand corner of our website (the little icon that kind of looks like a person) and you will see under the box where you would type in your password a link that says forgot password click on that and follow the prompts. Or feel free to contact Jennie or Carrie at hello@pennyscallan.com.au and they will help you out.
Do you store my information when I make an order?
In order to process your order successfully and provide you with the best possible service, we do collect some information. However, payment details (credit card numbers etc) are not stored. We aim to ensure the highest possible privacy and security standards. View our Privacy Policy for more information.
What security do you have on your website?
Our website uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.
