Frequently Asked

Customer Service Hours

Will my Product be Identical to the one on the Website?

How long will my order take to arrive?

Can I exchange or refund my item?

Why Isn't My Discount Code Working?

What payment methods do you accept?

Where can I find out about special offers and promotions?

Do I need to set up an account to order?

I have forgotten my password, how can I find out what it is?

Do you store my information when I make an order?

What security do you have on your website?

How do I become a Penny Scallan retail stockist?

Does Penny Scallan still have a Factory Outlet Store?